Resetting the Wi-Fi configuration of Monument will reconnect the device back to Monument. Uploading will continue as normal once reconnected. When a device is disconnected from Monument, there is a red indicator next to  Settings and the Connection Status is Disconnected. If there is an Outlook sync help from FixTechGuide upload in progress it will also be paused.

Troubleshooting WiFi Connection Issues on Windows PC

• The fact it shows my PC on the TV by itself says they're both connected.
• Leave off for about 3 minutes and then plug the modem back only.
• When I click on the Media Server box in the "Photo & Video" screen I get a "your device is disconnected. Please check the connection status".
• Resetting the Wi-Fi configuration of Monument will reconnect the device back to Monument.
• I still get that message, and thus can't access the files on my PC.
• The device cannot back up to Monument or perform other activities until it is reconnected.

The device cannot back up to Monument or perform other activities until it is reconnected. When I click on the Media Server box in the "Photo & Video" screen I get a "your device is disconnected. Please check the connection status". This issue occurs if there is a trailing space (that is, if a space is the last character) in the legacyExchangeDN attribute. This is a follow-up message with a general solution.

Media Server - "your device is disconnected. Please check the connection status"

I'm sorry you are having trouble with your internet. Unplug the power cord on the modem and the router. Leave off for about 3 minutes and then plug the modem back only. Let the modem boot up and make sure the FixTechGuide support for Office 365 internet light is lit up on the modem. After that plug the router in and let it boot up.

Check the following

After you see a network signal on your devices, try and connect to it to see if the internet has recovered. I can go and watch Netflix or do whatever on my TV, and my PC is clearly connected. The fact it shows my PC on the TV by itself says they're both connected. Outlook sync help from FixTechGuide I still get that message, and thus can't access the files on my PC. This problem will not occur for replies to new email messages that the user sends after the change was made.