If you have forgotten your password for the Office 365 account, try to recover or reset the password. Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime. When you fill out that form, there are few things you can do to improve your chances of recovery of that account. Important thing to remember is that you will be able to change your password by yourself if the administrator in your organization allows users to change their passwords. If not, the password reset page provides you with a possibility to contact your administrator.

Office 365 Troubleshooting Issues: Common Problems and How to Solve Them

Let’s find out what you can do if updates are not installed automatically, and what factors can cause update issues. Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook. You may encounter issues when using any application, and Office 365 is no exception. Not all issues are caused by bugs left unpatched by the software vendor or by third-party applications like the recent Crowdstrike incident that caused a global O365 outage.

Domain Verification Issues

If after running the Remote Connectivity Analyzer Office 365 issues are not fixed, try using Microsoft Support and Recovery Assistant. This tool should be installed on a computer as a standalone application. After installing and running the application and entering the Office 365 account credentials, run tests to identify the problem and find the needed solution.

• If you tried to enter your credentials, and it failed, even when you checked if every letter of it is correct.
• The serious problem occurs when we talk about any external threats like malware or ransomware that are not so easy to prevent and mitigate.
• The Office 365 repair tool can help you fix the majority of Office 365 problems for installed Office 365 applications (not applicable if you use online apps only).
• You may encounter issues when using any application, and Office 365 is no exception.
• To avoid data loss when using cloud applications, perform Office 365 data backup.

Repair Outlook OST File Not Working in Office 365 – Complete Fix (

For advanced troubleshooting, FixTechGuide offers remote support to restore performance and indexing accuracy for Outlook and other Office apps. With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems. These can include missing files, ghost icons, or documents that do not update in real-time. Check the version of Microsoft Office installed on your computer and your subscription name and expiry date.



Microsoft Office 365 is currently the most popular suite for productivity applications – thus it is important to mention the most common Office 365 issues. Microsoft 365 offers the most reliable solutions for repair PST file without data loss improving team productivity, storage, and communication. But it doesn’t mean it’s impossible for some Office 365 issues to occur. The important thing here to remember is that not all problems are caused by bugs or inappropriate coding on the vendor site. The more probable option is that the Office 365 issue occurs, and can be fixed on the client-side. Office 365 troubleshooting is an important aspect of building a secure and reliable IT environment.

Office 365 Repair Tool

The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration. All you need to do is log in to your OneDrive account on the web browser, and drag the files you want to the documents folder. Download and run the official Microsoft Support and Recovery Assistant (SaRA). It automatically diagnoses and repairs many Office 365 problems — including search indexing and sync issues. In this guide, you’ll learn how to fix Office 365 search not working after update using step-by-step methods verified to restore indexing and search functionality. Whether it’s Outlook, Word, or Excel, these fixes ensure your data is re-indexed, searchable, and synced properly.





Download the tool from Microsoft and run the Outlook diagnostic to auto-detect server and account issues. You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut. In this case, consider using safe mode, which is useful for Office 365 troubleshooting. To fix these related Office 365 issues, you can try disabling Add-Ins and then running Microsoft apps without them.



When you want to continue the work you did on the desktop, and the file is available there. Yet if this didn’t work it means that the same file you worked on another device didn’t make fix MFA prompts not working it to OneDrive as it should. It is a sign that this other device isn’t connected to the OneDrive correctly, or a simpler problem, isn’t connected to the internet. When it’s a problem with an internet connection, check your wi-fi or ethernet connection, and contact the internet provided if required. Some of them allow users to get updates before the main release while others provide updates at a later time.

Microsoft Office 365 Activation Issues

Check POP3 and SMTP settings for connecting to Microsoft mail servers (addresses of servers, ports, encryption, authentication). Always define solve Office 365 mailbox sync delays a recovery email address when configuring your Office 365 account. If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked. If your account is locked but you have not defined your recovery email address, try to fill out the Microsoft account recovery form. If you want to use Office 365 applications installed on a terminal server, you should use Office 365 Pro Plus, which supports Shared Computer Activation.