Since some weeks everyday another user calls and tells me he doesn't get mails. After hitting the update folders button or closing and reopen outlook new mails get visible. Reinstalled office, deleted ost, made a ne outlook profile. By taking proactive steps to manage your mailbox, you can prevent issues related to storage limits and ensure that your Outlook inbox continues to update properly. When you synchronize your Exchange mailbox to an Offline Folder file (.ost), the Outlook status bar never shows higher than 3.99 GB when a folder is being updated.

Check Disk Space

Please make sure you set both the ClientAuthenticationMethod to NTLM and IISAuthenticationMethods to Basic,NTLM (and Basic,NTLM,Negotiate for Exchange 2013). Here is a comprehensive list of possible causes for the error ‘Outlook inbox not updating’ and how they can affect the working of Outlook. By applying this sort order (which is default in Outlook), you'll be always seeing the most recent communications first. If the Inbox and Outbox folders start updating, you can switch back to Cached Exchange Mode. A vast community of Microsoft Office365 users that are working together to support the product and others. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

• These troubleshooting tips can help you resolve common issues that prevent the new Outlook inbox from updating properly.
• Only this one user has experienced this problem since the first week of our migration, but there were 3 initially.
• Reinstalled office, deleted ost, made a ne outlook profile.
• By taking proactive steps to manage your mailbox, you can prevent issues related to storage limits and ensure that your Outlook inbox continues to update properly.
• The connection to Exchange drops, reconnects every few seconds or so until eventually the issue clears up.
• Outlook alternates between "Updating this folder" and "Trying to connect".
• The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server.

more stack exchange communities

If the antivirus program isn't Outlook friendly, you may experience certain issues while using Outlook. To check whether the antivirus app is preventing Outlook from updating the Inbox or Outbox folder, temporarily disable the antivirus program and restart Outlook. If the issue is resolved, exclude Outlook processes, Outlook data files, expert Outlook tips by FixTechGuide and folder locations from your antivirus program. The SVC record had to be updated in DNS, which was the cause of the autodiscover issue in my last post.

Internet connectivity issues

This problem should only occur on the initial synchronization of a folder that is larger than 4 GB. If the folder size is initially lower than 4 GB but then grows to above 4 GB over time, you will not see this problem through normal folder synchronization. After looking into Office 365 sync problems and login fixes it more, as the user above stated, this seems to be cache related so I nixed that on the shared box too. Follow these solutions to fix the Outlook stuck at updating the Inbox and Outbox folders issue. It stores a copy of mail items on the mailbox server in the OST file on the local machine. The changes made in Outlook are stored in the OST file and synchronized frequently with the mailbox server.

Check Outlook Email Account Settings

Every affected user has recently been upgraded to Windows 7 64-bit, while I have not had any 32-bit client users report any similar issue. So all signs are pointing to the individual client but I can’t figure out what it is. With automatic send/receive enabled and properly configured, you can maintain regular synchronization between Outlook and the email server, keeping send/receive error 0x800CCC0E fix your Inbox up to date. I think this problem is resolved, although since it is so intermittent it may be a while before I’m sure. MTU was set to 1514 on the Exchange server rather than the typical 1500.





Outlook may fail to synchronize changes stored in the OST file or retrieve information from the mailbox server due to problems with the application, system, or Outlook OST data file. As a result, Outlook may fail to update the Inbox or Outbox email folder. Also, any email sent to you or sent from your Outlook client will not be received or delivered. However, you can follow the solutions discussed in this article to find the cause and resolve this issue in Outlook. Outlook and third-party apps may conflict with each other, especially the security apps, such as antivirus, anti-malware, or firewall.



These troubleshooting tips can help you resolve common issues that prevent the new Outlook inbox from updating properly. If you continue to experience problems, consider reverting to the classic Outlook application or contacting Microsoft Support for further assistance. Is she able to properly access the shared mailbox through OWA? In this article, you will learn the reasons that can trigger the ‘Outlook 365 stuck at updating mail folders’ issue and the solutions to effectively troubleshoot and resolve the issue.

Why is my Outlook Inbox not updating?

If you are running out of storage, make some space by moving some files from the storage to another folder or volume. You may also archive the OST mailbox to reduce the mailbox size. I reimaged the machine of the lone person that continued to have this problem and Outlook has been working OK for the time being. However, the problem cropped up again yesterday for a new user. The connection to Exchange drops, reconnects every few seconds or so until eventually the issue clears up. Interestingly, during this time I was unable to connect to OWA using a different mailbox on the affected client computer.