If you are sure the email address is correct, you may need to recover your account. Authenticator will deny authentications where there is a discrepancy between GPS-reported locations. Upgrade Fix Outlook and Office365 Sync Issues to Microsoft Edge to take advantage of the latest features, security updates, and technical support.

No prompt for MFA is happening in 365 apps Outlook desktop. OWA says MFA is satisfied. ONE user only.

If you're an admin for Microsoft Entra ID and need more support, contact global support phone numbers. If none of the recommendations on this page have resolved the problem, you can contact the IT Service Desk for support. A vast community of Microsoft Office365 users that are working together to support the product and others. We understand this can be frustrating and disruptive, but here are some of the reasons behind blocks, and guidance on how to overcome them.

Error message "Enable push notifications to receive alerts"

You can check their sign-in Fix Outlook and Office365 Sync Issues logs in Azure AD to see what’s going on during their login attempts. When you see a message asking you to make sure you can receive a verification code, verify or add new security info. You can skip it for 24 hours at a time, but after seven days from the first notice you'll have to verify or add new security info before you can sign in again.

Microsoft Authenticator notifications show an incorrect address or location

Authenticator may list inactive accounts that are created by other applications that use Authenticator for single sign-on support. These inactive accounts don't need any management and can be safely ignored. Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. Waiting ten minutes before trying again will usually resolve this, if not you should contact the IT Service Desk for support.

I've lost access to my security info

• A vast community of Microsoft Office365 users that are working together to support the product and others.
• If you don't know, or have forgotten your password, and you don't have access to any of your security info for verification, follow the steps below to recover your account.
• Please contact Support for personal accounts or reach out to your IT admin for work/school accounts.
• Microsoft works to protect you, your accounts, and our services by assessing the trustworthiness and credibility of every sign-in, sign-up, or customer interaction.
• Security verification messages are sent in the language of your account when the security info email/phone number was added.

Authenticator push notifications can include your location to provide better sign-in security. The app uses your phone's operating system to provide the location, and in some cases, may show an incorrect or approximate address. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. After your settings are cleared, you'll be prompted to register for two-factor verification the next time you sign in. Microsoft works to protect you, your accounts, and our services by assessing the trustworthiness and credibility of every sign-in, sign-up, or customer interaction.



We won't ask you to verify your security info every time you sign in. Occasionally, we might ask you to check it again—for example, if Exchange connectivity diagnostic you haven't signed in for a long while. If you don't recognize the phone number or email address offered when trying to get a verification code, check these things. If you don't know, or have forgotten your password, and you don't have access to any of your security info for verification, follow the steps below to recover your account.



If nothing else works, please report your issue using the Send Feedback link from Authenticator settings. The most common cause of failed imports is incorrect formatting in the CSV file. You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors.



If your actions trigger alerts or deviate significantly from your typical patterns, we might interpret it as potentially risky behavior, leading to temporary block where we won't send codes. Should you not wish or not be able to use an app you can choose the phone (text) or alternative phone method and provide a phone number, this data is only used to support the security of your account. In those 2 times we have user sign back in via OWA first then Outlook, and also the reverse order. In order to use Authenticator on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. There are a number of possible explanations for why verification codes don't always arrive.



Open the app, go to the app's top-level menu, and then select Send feedback. If you no longer have access to the phone number or email address, or you need to add another way to sign in, select I don't have any of these when trying to sign in and follow the prompts. Mark @accountprotection.microsoft.com as a trusted sender to receive your verification code in your inbox. Authenticator requires your mobile device clock to accurately report your local time. If your device clock is set to manual, reconfigure your system clock to automatic. After updating your clock, restart your device and make sure the new time is set correctly.