In some cases on Windows 11 or 10, switching back to legacy authentication does the trick. Microsoft has a built-in sign-in troubleshooter that can spot and fix common authentication problems. This tool comes in handy for Windows 11, where new authentication settings or local setup quirks might get in the way. In business settings, group policies and conditional access rules can cause problems, too.

• Follow this guide to ensure a smooth and error-free Microsoft 365 login experience.
• You might find it simple, but the most common cause of login failure is entering the wrong username and password combinations.
• If the usual troubleshooting doesn’t solve your Office 365 sign-in problems, you might need to dig a bit deeper.
• They can reset your password directly or provide further troubleshooting resources.
• Set up a personal or alternate email in your account’s security settings to enable seamless recovery when needed.
• Start with the very basic checks and move to the more complex troubleshooting tips.
• We’re sorry, but we cannot change your password at this time.

Office 365 account not recognizing correct password.

You can feel free to contact our experts, as they are available 24X7 for solving your issues. Alternatively, you can use the browser’s incognito mode or private mode to check if the issue persists. If you’re copying and pasting your password, watch out for extra spaces sneaking in. Find solutions to common problems or get help from a support agent.

Additional resources

You can test your password in a plain text field (not the login box) to see if it comes out right. The issue was with AD Connect it had reverted to using one of RODCs. We were upgrading our firewalls and both HQ/Production domain controllers were down so it latched on to the RODC. I set our domain controllers as preferred domain controllers so that this wouldn’t happen again if we were ever in a situation like that again. To find out what the account is, open the synchronization service, navigate to connectors, and open properties for ADDS. Restart the server, reinstall AD Connect, and enable Password writeback.

Why Do You Face Microsoft 365 Login Issues?

Making a new profile helps make sure cached credentials or profile-specific glitches aren’t messing things up. If you’re still locked out of Office 365 with the correct password, the issue probably isn’t your account. We often see Password reset help for Microsoft 365 problems with cached credentials, a corrupted Office install, or some configuration error in Windows 11. Creating a new outlook profile lasted four days until this issue came back.



Updating your security settings after resetting your password adds an extra layer of protection against unauthorized access. Review and update your recovery methods, such as your backup email and phone number, to ensure they are current and reliable. If not already enabled, activate multi-factor authentication (MFA), which requires a second verification step like a text code or app approval during login. Regularly reviewing your account activity and adjusting security settings helps keep your account secure in the long run. Yes, you can reset your password using the Microsoft Authenticator app if your organization has enabled this feature.

Does resetting my password prevent unauthorized access?

For easier management, consider using a password manager to securely store and sync your credentials across devices. Resetting your password can affect your connected Office apps. Once your password is changed, apps like Outlook, Teams, or OneDrive may prompt you to sign in again with the new password. This ensures your account remains secure and continues syncing properly. If you’re using multiple devices, you’ll need to update the password on each one to avoid access issues. Yes, resetting your password immediately secures your account if you suspect unauthorized access.

Advanced Solutions for Persistent Issues

We’ll work with you to find a fix that matches your business. We’re sorry, but we cannot change your password at this time. We run into a similar issue when our users change their passwords.

How can I secure my password after resetting it?

I change the password in Admin Center and a few hours later, for the end user, it says the password is incorrect. I've tested it several times to ensure it wasn't user error and imaged a new device with the same account and it still had the same issues. Just looking for some help as my superiors aren't that helpful. Being a Microsoft 365 user, if you have encountered an error while logging into your account, you are not alone. If the usual troubleshooting doesn’t solve your Office 365 sign-in problems, you might need to dig a bit deeper.