If you are unable to connect or are prompted for your password repeatedly attempt the following options. After finishing one step, if it does not resolve the issue move on to the next. If you are having issues sending email, this might be due to validation issues with your Microsoft Account. Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account. None of the events or information was lost in the move to the new calendar. The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app.
There are three steps you can take to try to get Outlook working again. Visit the Office 365 Service Health portal to check the current status of Outlook and other Microsoft services for any reported issues or ongoing maintenance. Julia Furkulitsa is an email expert with in-depth knowledge of inbox management, email apps, and everyday email tasks.
Top 7 Common Outlook Issues and Their Solutions
We will ensure that all information is retained and only contacts with matching information in all fields will be cleaned up. To check if you have received the fix, review your contact list to confirm duplicates have been removed. To help you get rid of these duplicates, we have released a fix which will automatically clean up your contact list.
Is there a tool to fix Outlook issues?
Unable to view folders or left pane in Outlook.com [FIX AVAILABLE]
Step 1 - For both Windows and MacOS users, Microsoft Outlook has the ability to recover deleted items Outlook Desktop App. When you try to accept a shared Outlook.com calendar using your Microsoft 365 solutions for office 365 problems for business account in Outlook 2016, you might receive the "Something went wrong" error or your sign-in might fail. To edit a shared calendar, go online to your own Outlook.com calendar, open Calendar for Windows 10, or use a mobile device.
- Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element.
- Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com.
- Availability has recovered, and engineers are investigating the root cause and identifying problematic servers.
- To help you get rid of these duplicates, we have released a fix which will automatically clean up your contact list.
- Note that you can sort by clicking on the Source column.
- We're aware of an issue where some users see the error message "Your message can't be displayed right now".
Cannot Send or Receive Emails
If you're a Microsoft 365 user, then you can download and install the Microsoft Support and Recovery Assistant. Then you just need to run the application, and it will diagnose and fix any issues with your Outlook profile automatically. To check the server status, visit the Office 365 Service Health portal. There, you can see the current status of all Microsoft services, including Outlook. If there's an ongoing outage or maintenance, it will be displayed on the portal.
Unable to create a new email address (alias) in Outlook.com [WORKAROUND]
No matter how well written add-ins are (and even Outlook itself), there will always be the occasional Outlook problem that doesn’t seem to go away or may not be related to add-ins at all. You can read how to fix your Outlook problem on the internet, but sometimes the suggestions don’t work for your specific case. So, we have produced this list of general things to try to resolve your problem in Outlook. Read on to find out how to fix common Outlook problems below. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen.
Configure your antivirus software to exclude Outlook files or processes from real-time scans to avoid interference. Microsoft Outlook is one of the most widely used email clients globally, especially in professional and business environments. Outlook also comes with strong built-in security features, making it a reliable choice for managing communication and workflow. Outlook crashes are never good, but you do not have to face them unprepared. Understanding the root causes and using the right tools can make all the difference.
To learn more about how to share your feedback, see How do I give feedback on Microsoft Office. Post questions, follow discussions and share your knowledge in the Outlook.com Community. To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help?
Solution 5: Check Your Spam Folder
The app might refuse to launch or crash at the splash screen. Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.