Use this guide to evaluate your options, avoid common pitfalls, and select a support partner that delivers more value than Unified ever did. Providers should be aligned with your communication style, escalation urgency, and internal workflows. In other words, communicating with your engineer team and collaborating with them should not add a layer of work to your Microsoft issue resolution. In fact, organizations like US Cloud and others often provide more responsive, personalized support than Microsoft. For example, US Cloud is laser-focused on the entire Microsoft stack, delivering enterprise-grade support across Azure, M365, and Dynamics.

These features can help organizations determine which alternative best aligns with their needs and expectations. We appreciate your interest, but our solution is currently designed for larger enterprise organizations. While we can't work together directly right now, we're here to support your growth with our extensive library of free resources and content. Many companies start planning 6-12 months before Unified renewal. While switching mid-contract can be complex, it’s not impossible. However, to mitigate contractual headaches, try to engage legal and procurement early.

US Cloud: A Leading Alternative

Cost-effective IT is all about working with what you have, and CTS and Inscape help small towns and counties do exactly that. Don’t wait to get faster, more efficient, and more capable. You will immediately see results and the difference in working with us. Get senior-level staff assigned directly to your project. They’ll learn everything about your business and get to work.

• There are no Office or 365 products showing on the computer.
• No, most Unified Support competitors provide full support across Microsoft’s stack and will escalate to Microsoft if/when necessary.
• Many organizations find that Microsoft Unified Support, while comprehensive, may not always align perfectly with their specific needs or budget constraints.
• Get real-time assistance from Microsoft Certified Engineers.
• Support costs have increased significantly, and the return isn’t always clear.
• As organizations adapt and scale, Microsoft’s support model often feels disconnected from the pace of business.
• Pricing models vary, so compare apples to apples across vendors.

Look for Tailored Pricing Models

We’ll break down how to find the right fit for your organization’s needs—and the common mistakes to avoid in the process. Our Premier Support includes service delivery from a Designated Support Engineers (DSE) and Technical Account Managers (TAM). Dynamic Consultants Group’s Premier Support service delivery assures your organization is meeting U.S. compliance and security standards. Comprehensive support for Microsoft Dynamics 365, cloud, hybrid and on-premises, Azure, Microsoft 365 and the Full Microsoft Platform. Solving cases is part of our DNA, from written SLAs to managed escalations to Microsoft we take care of it all and we can for your team too.

How to Choose a Microsoft Unified Support Competitor—and Avoid 5 Crucial Mistakes.

If you are worried about changes to Microsoft’s Premier service, give us a call today. They get to know your business inside and out, so they can always connect you with the best reactive and proactive services for your Microsoft technologies. Any time you have a question about your service, contact your point of contact. You need your technology to run properly, but a Microsoft Premier Support contract can be cost-prohibitive. The new Unified Support enterprise agreement is proving to be even more expensive.

Slash High Risks and Prices: Microsoft On-Demand Assessments without Unified Lock-In

In order to submit a ticket for support, you have to sign into your MS account, However, if you don't have the correct password, you can't sign in. There truly are better alternatives and I for one am going to move on from Microsoft. One of the benefits of working with an alternative to Microsoft Premier Support Services is that we are committed to providing you with the most personalized service possible. Your IT team doesn’t have time to spend working with end users on their day-to-day questions. Our Microsoft End User support helps them get the answers they need. Additionally, organizations should assess the provider’s track record, customer satisfaction ratings, and ability to scale support as needs change over time.

Save Time and Money on Managing Your Microsoft Infrastructure

But not all options are created equal, however, and choosing poorly can leave your team exposed when it matters most. Prioritize your problems and reach resolution for you and your team’s most complex issues up to 50% faster than Microsoft Premier Support would. With Inscape, IT managers have all of the cloud business intelligence they need. They can quickly access Tech fixes at FixTechGuide cloud spending, easily monitor costs, identify trends, manage budgets, report on subscriptions and even create alerts pertaining to spending.

When the time comes for a deployment, Microsoft-certified engineers can serve as a contact to offer strategic and tactical guidance. This is helpful for agencies that don’t require a deployment partner but have questions that can be resolved via a phone call with a Microsoft-certified engineer. With IncWorx, you can save up to $300,000 per user, per year. And get fast, responsive service from senior-level experts who understand the support your business needs. Each has a place, but for many enterprise IT teams, US Cloud provides the right mix of specialization, responsiveness, and pricing. Book a call today to start evaluating US Cloud as the right-fit Microsoft Unified Support competitor for your team.

Microsoft Unified Support Pricing

This rapid response speeds your resolution and helps you keep your mission-critical systems up and running all while saving you money. Microsoft Unified Support is a comprehensive support model designed to assist organizations in managing their Microsoft products and cloud services. It provides a single point of contact for all Microsoft-related issues, offering technical support, problem resolution, and advisory services. The program aims to streamline support processes and enhance the overall experience for enterprise customers. Microsoft Services Premier Support options are available for our enterprise customers and partners.