Your administrator hasn't turned on password reset for your organization from the "Can't access your account" link or hasn't licensed you to use the feature. To reset your password, you must select the "contact an administrator link" to send an email to your company's administrator and let them know you want to reset your password. "Microsoft has determined that your user account password is managed by your administrator in an on-premises environment. As a result, you can't reset your password from the "Can't access your account" link. The steps below describe how to change a known password for a Microsoft personal account. If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead. If you're an administrator looking for information about how to turn on self-service password reset for your employees or other users, see the Deploy Azure AD self-service password reset and other articles.

• For your protection, Microsoft must verify your identity before you can proceed with resetting your password.
• For your protection, we will ask you to confirm the verification details you select.
• If you're trying to sign in with your personal Microsoft account, but you're already signed in with your work or school account, you need to sign out and then sign in with the correct Microsoft account (or vice versa).
• If you still need help, select Contact Support to be routed to the best support option.
• The steps below describe how to change a known password for a Microsoft personal account.
• "Microsoft has determined that your user account password is managed by your administrator in an on-premises environment. As a result, you can't reset your password from the "Can't access your account" link.

I forgot the account I use with Microsoft 365

If you're trying to sign in with your personal Microsoft account, but you're already signed in with your work or school account, you need to sign out and then sign in with the correct Microsoft account (or vice versa). If none of these options help and you still can't remember your Microsoft account, see Microsoft 365 troubleshooting When you can't sign in to your Microsoft account for additional things to try. Your password has a word, phrase, or pattern that makes your password easily guessable. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool. The sign in location for Office 365 operated by 21Vianet in China is, login.partner.microsoftonline.cn/. You can only do this if your admin has given you permission to update your password in Microsoft 365.

How to reset a forgotten password for a work or school account

If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next. If you couldn't change your password this way, see Reset your Microsoft account password. If you forgot your work or school password or have been locked out of your account, you can use your security info and your mobile device to reset your work or school password. If you're signing in to the correct location, but still can't remember your username and password, contact your admin. Contact your admin who can retrieve the username and reset the password for your work or school account.

Click here to see what products are included under Microsoft 365 for home or Microsoft 365 for business.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. For your protection, we will ask you to confirm the verification details you select. For your protection, Microsoft must verify your identity before you can proceed with resetting your password.