Our team is ready to talk to you about finding an appropriate solution. We’re dedicated to helping your business work better. I looked at US cloud, but some unfavorable reviews and $30k minimum to start. I looked at a pay per incident, but it would require me to setup a totally separate Outlook account and jump through hoops. I thought why am I fighting so hard to give them more money to help with their broken garbage. I’m having difficulty with Autopilot onboarding and Hello for Business.

These features can help organizations determine which alternative best aligns with their needs and expectations. We appreciate your interest, but our solution is currently designed for larger enterprise organizations. While we can't work together directly right now, we're here to support your growth with our extensive library of free resources and content. Many companies start planning 6-12 months before Unified renewal. While switching mid-contract can be complex, it’s not impossible. However, to mitigate contractual headaches, try to engage legal and procurement early.

Cut your Unified Support Price by 50%

While Microsoft Unified Support offers extensive coverage, many organizations are exploring alternatives due to increasing costs and the desire for more flexible support options. You get all of the tech support solutions you need for less. Get access to our professional support at a price you can afford. We make sure your Microsoft technology stack is always running smoothly, so you experience minimal downtime.

• To ease the stress of working from home, your office needs a virtual, user-friendly workplace setup.
• Our Microsoft Enterprise Support gives you direct access to the entire team of experts necessary to support it.
• But when something goes wrong, it can be challenging to pinpoint the problem.
• Microsoft Services serve 75 percent of global Fortune 1000 companies across various industries.
• I looked at US cloud, but some unfavorable reviews and $30k minimum to start.
• For example, US Cloud is laser-focused on the entire Microsoft stack, delivering enterprise-grade support across Azure, M365, and Dynamics.
• Book a call today to start evaluating US Cloud as the right-fit Microsoft Unified Support competitor for your team.
• That way, you’ll be able to confidently sign the support contract with the knowledge that you’ve selected the best option.

Look for Tailored Pricing Models

Ask about engineer certifications, escalation processes, and ticket response metrics. Another typical complaint about Microsoft Unified Support is that their "one-size-fits-all" approach to service is universally rigid in practice. Our Premier Support includes service delivery from Designated Support Engineers and Technical Account Managers. Get real-time assistance from Microsoft Certified Engineers. Click the banner below to learn about CTS, a cost-saving solutions for small and rural communities. A simple password reset takes WEEKS for Microsoft to resolve.

How to Choose a Microsoft Unified Support Competitor—and Avoid 5 Crucial Mistakes.

If you are worried about changes to Microsoft’s Premier service, give us a call today. They get to know your business inside and out, so they can always connect you with the best reactive and proactive services for your Microsoft technologies. Any time you have a question about your service, contact your point of contact. You need your technology to run properly, but a Microsoft Premier Support contract can be cost-prohibitive. The new Unified Support enterprise agreement is proving to be even more expensive.

Customized Managed Services

In order to submit a ticket for support, you have to sign into your MS account, However, if you don't have the correct password, you can't sign in. There truly are better alternatives and I for one am going to move on from Microsoft. One of the benefits of working with an alternative to Microsoft Premier Support Services is that we are committed to providing you with the most personalized service possible. Your IT team doesn’t have time to spend working with end users on their day-to-day questions. Our Microsoft End User support helps them get the answers they need. Additionally, organizations should assess the provider’s track record, customer satisfaction ratings, and ability to scale support as needs change over time.

A Gartner-Recognized Alternative To Microsoft Unified Support

If your business is growing, your IT needs should grow, too. Our team is made up of experts in all areas of the Microsoft platform. Having such a diverse team means we are always prepared to help your in-house team solve any issues with Microsoft 365 account recovery help your programs. We are so confident in our response times that we give you the ability to make an immediate escalation to our Practice Director. You want to move away from Microsoft Unified Support and its escalating prices. But you want to keep a high level of responsive, attentive, and expert-level support.

When the time comes for a deployment, Microsoft-certified engineers can serve as a contact to offer strategic and tactical guidance. This is helpful for agencies that don’t require a deployment partner but have questions that can be resolved via a phone call with a Microsoft-certified engineer. With IncWorx, you can save up to $300,000 per user, per year. And get fast, responsive service from senior-level experts who understand the support your business needs. Each has a place, but for many enterprise IT teams, US Cloud provides the right mix of specialization, responsiveness, and pricing. Book a call today to start evaluating US Cloud as the right-fit Microsoft Unified Support competitor for your team.

Their team of certified experts ensures that organizations receive timely and effective assistance for all their Microsoft-related issues. Microsoft and even some partners can use SLAs to offer fantastic response times, either with auto-responders or with basic support. Meaning you have a price guarantee on how fast you be connected to a specialist engineer to solve your problem. Start tracking how fast you can get on the phone with someone who knows your issue. It’s all part of our First Problem Resolution philosophy for how we operate Premier Support. Moreover, US Cloud’s support is delivered by 100% U.S.-based engineers who possess an average of over 14 years of experience with Microsoft technologies.