These often help resolve issues without the need to contact support. If a troubleshooter is available for your issue, select Start to run that troubleshooter. When you encounter Office 365 issues with Outlook online, this app turns out almost completely useless. There are few things that can happen to Outlook on the client side. If using a mobile device such as a cell phone or tablet, close out of the application completely. This will refresh the library and if the file is on OneDrive it should now appear.

Upgrade to Office 2016

Office 365 Service Health is an online tool, available for organizations, accessible only by administrators, in Office 365 Admin Center. There you can see possible Office 365 issues, and advice on how you can resolve them. So you’ve decided to purchase and equip your business with the Office 365 program, but you encountered an error message in the middle of the installation.

Microsoft Office 365 Activation Issues

To keep using Word without interruption, choose the option below to reactivate. Use the NAKIVO solution to back up Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint Online for uninterrupted workflows and zero downtime. If you're looking for steps describing how to install Office on a Mac, see Install Office on your PC or Mac. Office recognizes what operating system you're using so make sure you're on your Mac when you click Install to begin the install procedure.

• Use the uninstall troubleshooter to uninstall Microsoft 365, Office 2021, Office 2019, or Office 2016 from your Windows PC.
• To check what the latest update is, see Update history for Office for Mac.
• Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment.
• If your subscription hasn't expired, Office will reactivate the subscription the next time you log in.
• Good practice to avoid having Office 365 issues with signing in, is to have a recovery email.

Admins and IT Professionals

If there's a Learn More link on the error message, select that. If there's no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue. You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps.

Office 365 Login Issues

To do this simply uninstall the office program from your computer from the "Add/Remove Programs" section of your Control Panel and reinstall the suite from portal.office.com. To repair your email Microsoft 365 support account, navigate to File, Account Settings, Account Settings. In the Email tab, click on your account and choose repair if the option is available. Follow the Microsoft support article here Repair Outlook Data Files (.pst and .ost) (microsoft.com) in order to repair your Outlook data files. To repair the entire Office suite, see the top of this article for instructions. Last but certainly not least on our list is issues with Microsoft Outlook.





From here, review the details under the subscriptions heading or the cancelled subscriptions heading to confirm your subscription. Be sure to restart your Office applications if you have to renew your subscription. The Office 365 repair tool can help you fix the majority of Office 365 problems for installed Office 365 applications (not applicable if you use online apps only). You can try to repair Office by using the appropriate built-in tool.

Help with Office product keys

Try signing in with all of your personal email addresses in case you purchased Office with a different email address in your past life. If you are using Office for work or school, you will likelyl have to use your work or school email account to sign in. Open the required file, hit Share and then check the list of users that you can give the rights to edit a file. You can set access permissions for the entire organization or invite only the users you specify. These add-ins can cause issues such as app crashes or significant performance degradation.

Set your business up for success with a trusted provider for management tools and systems like Office 365. At Abacus, we’ll help equip your enterprise with the most efficient tools and software so you can smoothly run your business. On the bottom corner of your Outlook, ensure that Outlook is connected. If you see "Working Offline" or "Trying to Connect", Outlook cannot reach the email server. At the top of your screen, choose Send/Receive, Preferences, Work Offline to change your stats between offline and online modes. If this still does not work, ensure that you are connected to the internet by loading any webpage.