Let’s find out what you can do if updates are not installed automatically, and what factors can cause update issues. Always define a recovery email address when configuring your Office 365 account. If an incorrect password is entered multiple times, after several unsuccessful login attempts, your Office 365 account will be locked.

Microsoft 365 network connectivity test troubleshooter

Use Step-by-step Office troubleshooting the Microsoft 365 network connectivity test to measure connectivity between your device and the internet, and from there to Microsoft’s network. Below I will list a few things that can cause update problems in Office 365. When you fill out that form, there are few things you can do to improve your chances of recovery of that account.

Common issues

If you can't find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed. If you're still having trouble installing Office, see Contact Office Support. To check what the latest update is, see Update history for Office for Mac.

Issues after installing Office

To help you set up your organization, see Set up Office 365 for business – Admin Help. If activation failures began after you upgraded to Windows 10, see Office error code 0x8004FC12 when activating Office. When you install Office for Mac, the app icons aren't automatically added to the dock. To add to the dock, drag the app icon from the Launchpad or the Applications folder. You might get an error that has a number and maybe some descriptive text.

Office 365 Troubleshooting Issues: Common Problems and How to Solve Them

NAKIVO Backup & Replication is a universal data protection solution that can protect not only Office 365 but also virtual, physical, and cloud environments. Download the software and configure data backup in your environment. Office 365 troubleshooting is an important aspect of building a secure and reliable IT environment.



If you tried to enter your credentials, and it failed, even when you checked if every letter of it is correct. Abacus Managed IT Services is a leading provider of security, maintenance, and integration of IT systems and security plans for different institutions. Let our expert engineers and support staff guide you in securing and preparing your business operations. To avoid data loss when using cloud applications, perform Office 365 data backup.

• If you need to install the 64-bit version, select the PC step-by-step tab and expand the section, "Install or reinstall an Office for business product."
• Upon restart if you are still receiving an error message, it might be time to confirm your subscription status for Office.
• The update channel used by Office 365 depends on your Office 365 subscription plan and on configuration.
• If you're an IT Pro and you want to deploy Office in your organization, use the Office Deployment Tool to download the Office software to your local network.
• Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365.
• Please let us know if you found any of these solutions helpful by clicking Yes or No next to Was this information helpful, below, and leaving us a comment.
• Therefore, admins should view the issues and solutions listed under both the Office for business and Microsoft 365 Admin tabs.

You may need to remove old Microsoft Office licenses from your computer and install a new one. The links below are specific to admins looking for troubleshooting help with these Office 365 services. For more general (not admin specific) help in these areas, see the Additional help section on the Office for Business tab of this topic. Learn how in "Account Notice" appears in Office after switching Office 365 plans.



At Abacus, we’ll help equip your enterprise with the most efficient tools and software so you can smoothly run your business. Office 365 allows collaboration across team members by easily setting up access permissions. When this problem occurs, it usually means that you don’t have permission to open and edit the file. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite. You can disable Add-Ins on launch by pressing CTRL and hitting the Microsoft Office app shortcut. In this case, consider using safe mode, which is useful for Office 365 troubleshooting.

Problems while trying to install Office

One of the features of Office 365 is that users can work on their current Word or PowerPoint projects either on their mobile device or computer. As long as you’re working with your account logged in, the application should automatically save your progress on OneDrive and sync it to your device. However, errors can happen when the device is currently offline or not connected to a network. When you install Office it's automatically linked to your Office 365 plan.

You can also temporarily turn off your firewall settings or antivirus software. If it looks like the program has been installed but you can’t open it, go to Programs and Features in the control panel. You’ll see the "Uninstall or change a program" window where you have to access the list of applications, find the Office 365 program, and initiate online repair. Microsoft Office 365 is one of the essential programs that ensure productivity and collaboration across teams in an organization.