You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally. If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. Message 2 - The file you're attaching is bigger than the server allows.

Issue - Pop up with Error Message

Step 1 - Follow these instructions to create a distribution group. Do you have another machine you can try to duplicate the problem on, preferably with a configuration that is as close to possible to the machine that has the problem? Identifying patterns helps to diagnose what the problem might be.

Common Outlook Issues and Fixes

If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. In many organizations, Outlook is one of the most common and core programs that are used from day to day. Many businesses depend on it to keep their operations running, and having it break is a nightmare that usually ends up costing lots of money and causing a lot of frustration. Fortunately, with the right Outlook troubleshooting strategies, many of the most common Outlook problems are quite straightforward to troubleshoot.

• There are quite a few different causes for this, but one of the most common is a defective add-in.
• We go above and beyond the average software reseller because we built our business on trust.
• Here’s how to disable add-ins in Outlook even when it keeps crashing.
• For password issues you must call or visit the Help Desk in person.
• Similar to our earlier suggestion of repairing Office (see #3 Repair Your Microsoft Office above), perform the same steps except choose to Uninstall.
• Outlook traceroute doesn't work or doesn't provide any useful information either.
• J.D. Power 2024 Certified Assisted Technical Program, developed in conjunction with TSIA.

Running an archive

If Outlook Desktop fails to connect, try these steps before escalating the issue to the ET&S Help Desk. A lot of times, a user will click on something by accident and change their view and be unsure of how to get it back. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. If you have Outlook in your startup folder, remove the shortcut from the startup folder.

Mailbox-related Issues

My Outlook asks for a password when connecting to mapi, sometimes the connection fails, standard diagnostic tools do not provide any useful information. Step 1 - For both Windows and MacOS users, Microsoft Outlook has the ability to recover deleted items Outlook Desktop App. TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. TrustedTech is dedicated to being a reliable resource for all software and technology support needs. Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element. We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook.



If Outlook shows Disconnected at the bottom of the status bar, this issue may occur Fix Microsoft Outlook crashing issues due to improper Autodiscover resolution. Run Test E-mail AutoConfiguration to confirm Autodiscover is resolving to Intermedia servers which helps Outlook to connect properly. Visit the Technology Help Desk Support page to locate your local campus contact information or to submit an online technology support request. For password issues you must call or visit the Help Desk in person.