For your protection, we will ask you to confirm the verification details you select. If you cannot get a code, read Troubleshooting verification code issues. You can only do this if your admin has given you permission to update your password in Microsoft 365.

What if I forgot my work or school account name?

To support increased security, as of August 30, 2024, Microsoft will remove the ability to send user account details and passwords in email from within the Microsoft 365 admin center. We recommend that you print the account information to a PDF file, then share it with your users in a secure manner. This is typically the person with admin permissions who set up your Microsoft 365 account for you. This article is for people who set password expiration policy for a business, school, or nonprofit. To complete these steps, you need to sign in with your Microsoft 365 admin account.

Watch: Reset a business password for a user

The steps below describe how to change a known password for a Microsoft personal account. If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.

Reset a forgotten Microsoft account password

• If none of these options help and you still can't remember your Microsoft account, see When you can't sign in to your Microsoft account for additional things to try.
• If you need to reset your Microsoft account password because you forgot it, see Reset your Microsoft account password instead.
• If you're signing in to the correct location, but still can't remember your username and password, contact your admin.
• When a user requests a new password, you receive a password reset request in email.
• We recommend that you print the account information to a PDF file, then share it with your users in a secure manner.
• If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next.
• If you still need help, select Contact Support to be routed to the best support option.

If none of these options help and you still can't remember your Microsoft account, see When you can't sign in to your Microsoft account for additional things to try. For your protection, Microsoft must verify your identity before you can proceed with resetting your password. Find solutions to common problems or get help from a support agent. The sign in location for Office 365 Germany is, portal.office.de.

Sign in with a personal account instead of a work or school account

If you're not an Microsoft 365 admin, ask your workplace technical support to give your account name to you. You may want to change your password for security reasons, or you may have forgotten your password and you want to reset it. Contact your admin who can retrieve the username and reset the password for your work or school account. If not, select Reset password below, enter the username name for the account you're trying to reset, and select Next. If you have hundreds or thousands of users, see the next section on resetting passwords in bulk (maximum 40 users at a time).

The sign in location for Office 365 operated by Step-by-step Office troubleshooting 21Vianet in China is, login.partner.microsoftonline.cn/. If these steps didn't work, or you have other account sign in issues, use our Sign-in helper tool.





Microsoft recommends that you use roles with the fewest permissions. Using lower permissioned accounts helps improve security for your organization. To learn more, see About admin roles in the Microsoft 365 admin center.



If you still need help, select Contact Support to be routed to the best support option. If you couldn't change your password this way, see Reset your Microsoft account password. If you're signing in to the correct location, but still can't remember your username and password, contact your admin. Update the password on your mobile phone and desktop email program to match the new password for your account. When a user requests a new password, you receive a password reset request in email. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.