If you need help with cancellations, refunds, or modifications, contact Sandals directly using the official channels below:
- Toll-Free (North America): 1-866-284-3014
- Contact Form: Sandalscom/contact
- Live Chat: Available on Sandalscom
- UK & Europe: 1-866-284-3014
- Social Media: @SandalsResorts on major platforms

Some elements of your booking are non-refundable, including airfare (if booked separately), travel protection insurance, group deposits, or no-shows.
During severe weather events or natural disasters, Sandals may issue travel credits or rebooking options.

Instead of canceling, Sandals allows rebooking under certain conditions. Travel credits are often provided and can be used within 12 months.
This helps guests retain promotional rates, upgraded rooms, and avoid cancellation penalties.

When you book vacations, hotels, rental cars, or cruises through CostcoTravel, having a reliable way to reach customer service can make everything smoother — especially if you need help with booking changes, cancellations, refunds, or travel‑related issues. This guide outlines how to contact CostcoTravel customer service, what to expect, when to call, what you’ll need handy, and answers to all the common questions travelers ask.

The short answer is yes, but the rules, fees, and flexibility depend on the type of package you booked, the supplier policies, and how close you are to the travel date. This comprehensive guide explains everything you need to know about modifying a Costco Travel vacation package, the steps involved, change fees, refund eligibility, and how to speak with live customer support.

Tips for Contacting CostcoTravel
1. Have booking confirmation, dates, and traveler names ready
2. Know which part of your booking needs assistance
3. Call during early or late hours for shorter wait times
4. Use the travel‑support number if you’re already on your trip
5. Prefer written support for documentation‑heavy issues

Changing a Costco Travel vacation package is usually possible, but the ease and cost depend on supplier policies, timing, and package type. Whether you’re adjusting travel dates or modifying flights, the quickest and most reliable way to get help is by calling:

Yes, Costco Travel allows changes to most vacation packages, but each package type—flights, hotels, rental cars, or cruises—has its own set of rules. Because Costco Travel partners with major travel suppliers such as airlines, hotel brands, and cruise lines, modifications must follow the supplier’s terms as well.

Most simple modifications—like date changes or traveler information updates—can be completed immediately over the phone. More complex changes, such as package re-pricing or special requests involving suppliers, may take 24–72 hours.

The short answer is yes, but the rules, fees, and flexibility depend on the type of package you booked, the supplier policies, and how close you are to the travel date. This comprehensive guide explains everything you need to know about modifying a Costco Travel vacation package, the steps involved, change fees, refund eligibility, and how to speak with live customer support.

Planning a Sandals® vacation is an exciting experience, but sometimes plans can change unexpectedly.
Understanding the Sandals Resort cancellation policy ensures you can protect your investment and enjoy flexibility if you need to cancel or reschedule.
This comprehensive guide explains Sandals’ cancellation rules, refund timelines, and how to contact their support team directly at 1-866-284-3014.

Frequently Asked Questions (FAQ)
1. What is the official phone number for CostcoTravel customer support?
1-866-284-3014
for new bookings; 1-866-284-3014
for while‑traveling issues.
2. Can I cancel or change my trip?
Yes — call support or use the online forms.
3. How can I request a refund?
Through support or post‑trip inquiry forms.
4. What are support hours?
Weekdays 5 a.m.–7 p.m. PT; weekends 6 a.m.–5 p.m. PT.
5. Is email available?
Yes — via CostcoTravel’s online Help Center.
6. What should I do if I can’t reach a live agent?
Call early or use online contact options.

Refunds are issued to the original payment method once the cancellation is processed.
Typical timelines are 7–14 business days for credit cards and up to 21 days for bank transfers.
If you purchased travel protection insurance, part of the amount may be refundable.

What CostcoTravel Support Can Help With
• Booking, modifying or canceling vacation packages, hotels, cruises, rental cars
• Refunds, credits, and travel‑insurance or "future cruise credit" claims
• Itinerary questions, confirmation numbers, documentation issues
• Support while traveling for disruptions and emergencies
• Post‑trip issues and claims

Time Before Arrival Cancellation Fee Refund Eligibility
More than 45 days No penalty 100% refund (minus any insurance fees)
44–31 days $200 per room Partial refund
30–15 days 50% of total stay Partial refund
14 days or less 100% of total stay No refund, possible rebooking
How to Cancel or Modify a Booking