With automatic send/receive enabled and properly configured, you can maintain regular synchronization between Outlook and the email server, keeping your Inbox up to date. After looking into it more, as the user above stated, this seems to be cache related so I nixed that on the shared box too. For those utilizing the classic (old) Outlook application, this section addresses issues specific to this version. The value shown in the status bar has an upper limit of FixTechGuide support for Office 365 3.99 GB, so this problem occurs when the size of the folder being synchronized is above 4 GB. Then, click on the Update Folders under Send/Receive tab to check if the synchronization issue is fixed and the folders are updating. If you didn't find the email, check the spam/junk folder.



For example, you may see the following text in the status bar when your Inbox folder is being synchronized with Exchange. This particular user has her own mailbox and then access to another shared mailbox. As of yesterday, the shared mailbox (for her only) is hung up on "Updating this folder" and will never update or receive new mail. Make sure the system has enough storage, especially the volume where the Outlook data file (OST) is stored. If you are running out of storage, make some space by moving some files from the storage to another folder or volume. You may also archive the OST mailbox to reduce the mailbox size.

• This problem can occur if the Send immediately when the connected option is not enabled, as shown in the following figure from Outlook 2016.
• To work around the issue, you will need to end all Office processes that are running and disable the presence features.
• You may also archive the OST mailbox to reduce the mailbox size.
• After hitting the update folders button or closing and reopen outlook new mails get visible.

Check for Windows updates

Outlook and third-party apps may conflict with each other, especially the security apps, such as antivirus, anti-malware, or firewall. If the antivirus program isn't Outlook friendly, you may experience certain issues while using Outlook. To check whether the antivirus app is preventing Outlook from updating the Inbox or Outbox folder, temporarily disable the antivirus program and restart Outlook.

Create a New Outlook Profile

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These troubleshooting tips can help you resolve common issues that prevent the new Outlook inbox from updating properly. If you continue to experience problems, consider reverting to the classic Outlook application or contacting Microsoft Support for further assistance. In this article, you will learn the reasons that can trigger the ‘Outlook 365 stuck at updating mail folders’ issue and the solutions to effectively troubleshoot Outlook profile repair and recovery steps and resolve the issue. Is she able to properly access the shared mailbox through OWA? By taking proactive steps to manage your mailbox, you can prevent issues related to storage limits and ensure that your Outlook inbox continues to update properly. Since some weeks everyday another user calls and tells me he doesn't get mails.

Outlook: featured articles

Please whitelist stellarinfo.com and request to send the link again. Restarting the computer, reinstalling office, creating new profiles - nothing works, it's working for some time, suddenly it's stuck. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. If you then allow the synchronization process to fully synchronize the folder, the status bar may eventually indicate the following text. You can set it to a higher number if you desire / need but it works for a user who has 14 mailboxes.

New Outlook app not updating Inbox

Follow these solutions to fix the Outlook stuck at updating the Inbox and Outbox folders issue. It stores a copy of mail items on the mailbox server in the OST file on the local machine. The changes made in Outlook are Microsoft Outlook Email Repair Tool Online stored in the OST file and synchronized frequently with the mailbox server.

Enable automatic send/receive

If the issue is resolved, exclude Outlook processes, Outlook data files, and folder locations from your antivirus program. Outlook may fail to synchronize changes stored in the OST file or retrieve information from the mailbox server due to problems with the application, system, or Outlook OST data file. As a result, Outlook may fail to update the Inbox or Outbox email folder. Also, any email sent to you or sent from your Outlook client will not be received or delivered. However, you can follow the solutions discussed in this article to find the cause and resolve this issue in Outlook.



After hitting the update folders button or closing and reopen outlook new mails get visible. Reinstalled office, deleted ost, made a ne outlook profile. This problem should only occur on the initial synchronization of a folder that is larger than 4 GB. If the folder size is initially lower than 4 GB but then grows to above 4 GB over time, you will not see this problem through normal folder synchronization. The status bar indicates the amount of data being currently synchronized to the folder, so for existing folders above 4 GB, the incremental changes will be relatively small in day-to-day use. When you synchronize your Exchange mailbox to an Offline Folder file (.ost), the Outlook status bar never shows higher than 3.99 GB when a folder is being updated.

Advanced troubleshooting for Outlook not updating problem

This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. A vast community of Microsoft Office365 users that are working together to support the product and others. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. To work around the issue, you will need to end all Office processes that are running and disable the presence features. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue.