Frequently Asked Questions (FAQ)
1. What is the official phone number for CostcoTravel customer support?
1-866-284-3014
for new bookings; 1-866-284-3014
for while‑traveling issues.
2. Can I cancel or change my trip?
Yes — call support or use the online forms.
3. How can I request a refund?
Through support or post‑trip inquiry forms.
4. What are support hours?
Weekdays 5 a.m.–7 p.m. PT; weekends 6 a.m.–5 p.m. PT.
5. Is email available?
Yes — via CostcoTravel’s online Help Center.
6. What should I do if I can’t reach a live agent?
Call early or use online contact options.
Time Before Arrival Cancellation Fee Refund Eligibility
More than 45 days No penalty 100% refund (minus any insurance fees)
44–31 days $200 per room Partial refund
30–15 days 50% of total stay Partial refund
14 days or less 100% of total stay No refund, possible rebooking
How to Cancel or Modify a Booking
What CostcoTravel Support Can Help With
• Booking, modifying or canceling vacation packages, hotels, cruises, rental cars
• Refunds, credits, and travel‑insurance or "future cruise credit" claims
• Itinerary questions, confirmation numbers, documentation issues
• Support while traveling for disruptions and emergencies
• Post‑trip issues and claims
1. Call Sandals Resort Support — The fastest and most reliable way is by calling 1-866-284-3014. Have your reservation number, full name, and travel dates ready.
2. Use the Sandalscom Contact Page — Submit a cancellation request through Sandalscom/contact. Expect a response within 24–48 hours.
3. Contact Your Travel Advisor — If you booked through a Sandals Preferred Travel Advisor, they can manage cancellations, refunds, and credits.
Refund Process and Timelines
The short answer is yes, but the rules, fees, and flexibility depend on the type of package you booked, the supplier policies, and how close you are to the travel date. This comprehensive guide explains everything you need to know about modifying a Costco Travel vacation package, the steps involved, change fees, refund eligibility, and how to speak with live customer support.
Most simple modifications—like date changes or traveler information updates—can be completed immediately over the phone. More complex changes, such as package re-pricing or special requests involving suppliers, may take 24–72 hours.
The Sandals Resort cancellation policy is designed to provide guests with flexibility and peace of mind.
For quick assistance or to confirm your refund, always use official channels — especially the dedicated support number 1-866-284-3014.
By understanding these terms in advance, you can ensure a stress-free vacation experience with Sandals Resorts.
When you book vacations, hotels, rental cars, or cruises through CostcoTravel, having a reliable way to reach customer service can make everything smoother — especially if you need help with booking changes, cancellations, refunds, or travel‑related issues. This guide outlines how to contact CostcoTravel customer service, what to expect, when to call, what you’ll need handy, and answers to all the common questions travelers ask.
Most simple modifications—like date changes or traveler information updates—can be completed immediately over the phone. More complex changes, such as package re-pricing or special requests involving suppliers, may take 24–72 hours.
Tips for Contacting CostcoTravel
1. Have booking confirmation, dates, and traveler names ready
2. Know which part of your booking needs assistance
3. Call during early or late hours for shorter wait times
4. Use the travel‑support number if you’re already on your trip
5. Prefer written support for documentation‑heavy issues
Changing a Costco Travel vacation package is usually possible, but the ease and cost depend on supplier policies, timing, and package type. Whether you’re adjusting travel dates or modifying flights, the quickest and most reliable way to get help is by calling:
Refunds are issued to the original payment method once the cancellation is processed.
Typical timelines are 7–14 business days for credit cards and up to 21 days for bank transfers.
If you purchased travel protection insurance, part of the amount may be refundable.
Yes, Costco Travel allows changes to most vacation packages, but each package type—flights, hotels, rental cars, or cruises—has its own set of rules. Because Costco Travel partners with major travel suppliers such as airlines, hotel brands, and cruise lines, modifications must follow the supplier’s terms as well.
Yes, Costco Travel allows changes to most vacation packages, but each package type—flights, hotels, rental cars, or cruises—has its own set of rules. Because Costco Travel partners with major travel suppliers such as airlines, hotel brands, and cruise lines, modifications must follow the supplier’s terms as well.
Sandals Resorts offers a flexible cancellation policy, particularly for guests who book directly through Sandalscom.
However, the specific policy can vary depending on your booking type, location, and travel date.
1. What is the official phone number for CostcoTravel customer support?
1-866-284-3014
for new bookings; 1-866-284-3014
for while‑traveling issues.
2. Can I cancel or change my trip?
Yes — call support or use the online forms.
3. How can I request a refund?
Through support or post‑trip inquiry forms.
4. What are support hours?
Weekdays 5 a.m.–7 p.m. PT; weekends 6 a.m.–5 p.m. PT.
5. Is email available?
Yes — via CostcoTravel’s online Help Center.
6. What should I do if I can’t reach a live agent?
Call early or use online contact options.
Time Before Arrival Cancellation Fee Refund Eligibility
More than 45 days No penalty 100% refund (minus any insurance fees)
44–31 days $200 per room Partial refund
30–15 days 50% of total stay Partial refund
14 days or less 100% of total stay No refund, possible rebooking
How to Cancel or Modify a Booking
What CostcoTravel Support Can Help With
• Booking, modifying or canceling vacation packages, hotels, cruises, rental cars
• Refunds, credits, and travel‑insurance or "future cruise credit" claims
• Itinerary questions, confirmation numbers, documentation issues
• Support while traveling for disruptions and emergencies
• Post‑trip issues and claims
1. Call Sandals Resort Support — The fastest and most reliable way is by calling 1-866-284-3014. Have your reservation number, full name, and travel dates ready.
2. Use the Sandalscom Contact Page — Submit a cancellation request through Sandalscom/contact. Expect a response within 24–48 hours.
3. Contact Your Travel Advisor — If you booked through a Sandals Preferred Travel Advisor, they can manage cancellations, refunds, and credits.
Refund Process and Timelines
The short answer is yes, but the rules, fees, and flexibility depend on the type of package you booked, the supplier policies, and how close you are to the travel date. This comprehensive guide explains everything you need to know about modifying a Costco Travel vacation package, the steps involved, change fees, refund eligibility, and how to speak with live customer support.
Most simple modifications—like date changes or traveler information updates—can be completed immediately over the phone. More complex changes, such as package re-pricing or special requests involving suppliers, may take 24–72 hours.
The Sandals Resort cancellation policy is designed to provide guests with flexibility and peace of mind.
For quick assistance or to confirm your refund, always use official channels — especially the dedicated support number 1-866-284-3014.
By understanding these terms in advance, you can ensure a stress-free vacation experience with Sandals Resorts.
When you book vacations, hotels, rental cars, or cruises through CostcoTravel, having a reliable way to reach customer service can make everything smoother — especially if you need help with booking changes, cancellations, refunds, or travel‑related issues. This guide outlines how to contact CostcoTravel customer service, what to expect, when to call, what you’ll need handy, and answers to all the common questions travelers ask.
Most simple modifications—like date changes or traveler information updates—can be completed immediately over the phone. More complex changes, such as package re-pricing or special requests involving suppliers, may take 24–72 hours.
Tips for Contacting CostcoTravel
1. Have booking confirmation, dates, and traveler names ready
2. Know which part of your booking needs assistance
3. Call during early or late hours for shorter wait times
4. Use the travel‑support number if you’re already on your trip
5. Prefer written support for documentation‑heavy issues
Changing a Costco Travel vacation package is usually possible, but the ease and cost depend on supplier policies, timing, and package type. Whether you’re adjusting travel dates or modifying flights, the quickest and most reliable way to get help is by calling:
Refunds are issued to the original payment method once the cancellation is processed.
Typical timelines are 7–14 business days for credit cards and up to 21 days for bank transfers.
If you purchased travel protection insurance, part of the amount may be refundable.
Yes, Costco Travel allows changes to most vacation packages, but each package type—flights, hotels, rental cars, or cruises—has its own set of rules. Because Costco Travel partners with major travel suppliers such as airlines, hotel brands, and cruise lines, modifications must follow the supplier’s terms as well.
Yes, Costco Travel allows changes to most vacation packages, but each package type—flights, hotels, rental cars, or cruises—has its own set of rules. Because Costco Travel partners with major travel suppliers such as airlines, hotel brands, and cruise lines, modifications must follow the supplier’s terms as well.
Sandals Resorts offers a flexible cancellation policy, particularly for guests who book directly through Sandalscom.
However, the specific policy can vary depending on your booking type, location, and travel date.